Knowledge Base Article Writer
Turns a support question or product explanation into a properly structured help center article with steps, screenshots notes, and related links.
Knowledge Base Article Writer is a free AI skill for docs & knowledge bases. Turns a support question or product explanation into a properly structured help center article with steps, screenshots notes, and related links. It works with Claude, ChatGPT, Cursor and is ready to use out of the box.
About this skill
Knowledge Base Article Writer converts a raw explanation of how something works — often pulled from a support ticket resolution or Slack thread — into a polished, structured help center article. It includes a clear title matching how users actually search, a brief summary, numbered steps, a note on where screenshots should go, and a related-articles section. Built for support and docs teams who need consistent article quality without a dedicated technical writer for every ticket-turned-article.
What it does
Given a raw explanation or support resolution, the skill outputs a formatted knowledge base article: search-friendly title, one-line summary, prerequisites if any, numbered step-by-step instructions with notes on where a screenshot would help, a troubleshooting/common issues section, and related article suggestions.
What is included
- Search-friendly title generation
- Structured step-by-step instructions
- Screenshot placement notes
- Troubleshooting/common issues section
- Related article linking suggestions
How to use it
1. Download the SKILL.md file 2. Upload it into a new Claude conversation 3. Paste the raw explanation, support resolution, or Slack thread 4. Receive a polished, structured knowledge base article
Examples
Support thread resolution: customer couldn't find how to export their data. Told them to go to Settings > Account > Data Export, click Request Export, they get an email in ~10 min with a download link that expires in 24 hours.
# How to Export Your Account Data Export all your account data as a downloadable file in a few clicks. Prerequisites: You must be logged in as the account owner or an admin. Steps: 1. Go to Settings > Account > Data Export. 2. Click Request Export. [Screenshot: Data Export page with the Request Export button highlighted] 3. Wait for an email confirmation — this typically arrives within 10 minutes. 4. Click the download link in the email. Note: this link expires in 24 hours. Troubleshooting: - Didn't receive the email? Check spam, or confirm you're an account owner/admin. - Link expired? Repeat the request — a new export can be generated anytime. Related articles: Deleting Your Account, Managing Account Permissions
FAQ
What is this skill for?
How do I install it?
Does it generate actual screenshots?
Can it write articles for technical/API documentation, not just support?
How is this different from just copy-pasting the Slack thread into a doc?
Does it know what related articles actually exist in my knowledge base?
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